TYPE:ServiceMODEL:AtlasYEAR:2018
Zachary was TOO easy. In and out, no issues. Very AWESOME job.
Average Score (189 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:ServiceMODEL:TaosYEAR:2022
The minute you pull in to service, your totally taken care of! CUSTMER SERVICE is the best! Then your MAINTENANCE REP comes out and just makes you at ease with asking is staying or need a ride to restaurant or whatever. They call you on phone to ask if you would like several things taken care of, you can say no. Then when finished, they let you know and your car is waiting for you! I AM SO HAPPY with my Voltzwagon. I have had it 3 years now. I will always come back to purchase ano5her Volkswagen and know zi have a company that services all the needs for my car! Thank you!
TYPE:ServiceMODEL:PassatYEAR:2022
Routine service was fine, but technicians were unable to replicate the intermittent transmission problem I was experiencing, so they blamed it on me stating that I applied the break at the same time that I was trying to accelerate. I I have been driving for over 70 years now, and I’ve never done that, and was disappointed to hear that my problem was dismissed as incompetence.
TYPE:ServiceMODEL:AtlasYEAR:2019
Zach was exceptionally kind and truly listened to my frustration of my car breaking down on vacation. He was honest and efficient and that is rare in today’s world!
TYPE:ServiceMODEL:TaosYEAR:2024
The customer service is always friendly, and they don't pressure you into more services to your vehicle even though the system says certain actions are recommended.
TYPE:ServiceMODEL:ID. BuzzYEAR:2025
I have never been treated so poorly. Luckily I do not live in that town. If that was my option to service my VW I wouldn't have one. It was as if I was interrupting Zach and his text messaging. He was so bothered by my family and I that he passed us off to Olivia. Olivia was not much better. Communication and a smile go a long way for customer service. The only reason I rated 2 stars was because of Fawn when I went and picked up. She was friendly and wonderful.
TYPE:SalesMODEL:Golf GTIYEAR:2025
Nick was knowledgeable and helpful in my selection of inappropriate Volkswagen product. He was helpful in my decision to actually downsize my vehicle selection.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Easy, quick, and excellent service!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Olivia was quick, kind, understanding, and worked some magic to get me in last minute.