Average Score (171 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

171 Ratings

4.7 Average

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  • Barbara J.03-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great service. Everything was explained to me. The service advisor, was very helpful.

  • Joy S.03-07-2025

    TYPE:ServiceMODEL:Golf RYEAR:2024

    i appreciate night before drop off and the kind and efficient service

  • Linda K.03-05-2025

    TYPE:SalesMODEL:Golf RYEAR:2024

  • Travis B.03-05-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    VW of Muskegon is super easy to work with. Their representatives are super responsive and worked with my schedule.

  • Bryan H.03-04-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent communication. I received text messages keeping my updated while I waited for repairs to be completed.

  • William F.03-04-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

  • Valerie M.03-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    The upselling of services is frustrating.

  • Breanna E.03-03-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Bri is always great to work with. She is knowledgeable and always willing to try to help figure things out for me! And the communication between the service dept and the customer is outstanding!

  • Linda Q.03-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Brant R.02-22-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024