TYPE:ServiceMODEL:GolfYEAR:2019
Average Score (189 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TaosYEAR:2022
I feel that I was treated with courtesy. That my time and satisfaction was important.
TYPE:ServiceMODEL:JettaYEAR:2019
Got me in early as i had another appointment. Service there has always been good
TYPE:ServiceMODEL:TaosYEAR:2022
TYPE:ServiceMODEL:ID.4YEAR:2021
Very good service
TYPE:ServiceMODEL:AtlasYEAR:2019
Regarding the actual services that were performed, I am very happy with it. However, after I paid for the services, I noticed a service fee that exceeded $75, which I later came to find out was the fee for processing the payment with a credit card. No one told me there would be a fee to use my credit card. Had I known that, I would have used my debit card. I think the staff processing payments need to make sure to inform the customers of this, and other information similar to this, so the customers can make an informed decision as to how they want to proceed. I am still very disappointed regarding this fee. When I brought it up at the desk, no one even offered to fix it.
TYPE:ServiceMODEL:AtlasYEAR:2025
🌟🌟🌟🌟🌟 THE LEGEND OF BRIANNA SHINELDECKER 🌟🌟🌟🌟🌟 Let me set the scene: The sun was merely a suggestion behind a cloudy Michigan sky, and my vehicle—my noble steed—was crying out for help. It was time. Time for an oil change. But not just any oil change… a destiny-altering encounter with a true mechanical demigoddess—Brianna Shineldecker. From the moment she approached my car, clipboard in hand and confidence in her step, I knew this wasn’t going to be your average lube-and-filter affair. This was greatness. This was HISTORY. Brianna didn’t just change my oil—she changed my life. With the precision of a NASA engineer and the grace of a ballerina raised by wolves, she executed an oil change so swift, so flawless, so cosmically aligned, I’m pretty sure the planets adjusted their orbits in reverence. 🪐✨ She inspected things I didn’t even know existed. Fluids were checked. Filters were blessed. Tires rotated themselves out of sheer respect. My Volkswagen didn’t purr—it sang. Operatic notes. In Italian. And let’s talk professionalism: Brianna communicated with the clarity of Morgan Freeman narrating a documentary on excellence. She explained everything with such finesse I considered handing her my mortgage, my Spotify password, and possibly naming my next child after her. If Brianna Shineldecker isn’t already in the Service Tech Hall of Fame, someone start carving the statue. Preferably in chrome. Thank you, Brianna. For the oil change, yes—but also for reminding us all that perfection isn’t just a concept. It’s a person. And her name is Brianna Shineldecker.
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:SalesMODEL:AtlasYEAR:2025
This the fourth Atlas I have bot and the first time I needed a certified check. Happily Chase has branch in Muskegon. Big hassle!
TYPE:ServiceMODEL:TiguanYEAR:2021